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A STRATEGIC PARTNERSHIP OF TRUSTED ADVISORS
Our senior professionals are experienced industry consultants from broad consulting backgrounds. From working on retainer to becoming a long-term part of your organization, Escoute can partner as your strategic advisor to design and deliver the right solutions for your business.
Management consulting offering areas include:
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IT SERVICE MANAGEMENT CONSULTING
Escoute Consulting delivers effective management consulting solutions for IT service management operations supported by the Information Technology Infrastructure Library (ITIL) standards. Management consulting solutions are offered within the following ITIL value areas:
SERVICE STRATEGY
Service Portfolio Management * Financial Management * Return on Investment * Demand Management
SERVICE DESIGN
Service Catalog Management * Availability Management * Capacity Management *Continuity Management * Information Security * Supplier Management
SERVICE TRANSITION
Transition Planning & Support * Change Management * Service Asset and Configuration * Release and Deployment * Service Validation and Testing * Evaluation * Knowledge Management
SERVICE OPERATION
Event Management * Incident Management * Request Fulfillment * Problem Management * Access Management
CONTINUAL SERVICE IMPROVEMENT
7 Step Improvement Process * Service Reporting * Service Measurement * ROI for CSI * Business Questions for CSI * Service Level Management |
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