As IT service providers move up the enterprise value contribution ladder, the need for a repeatable and reliable service management framework becomes clear. There are several to choose from – most notably the IT Infrastructure Library (ITIL). ITIL continues to be one of the best known in our industry. However, you may be surprised to learn that there is another
Framework Overload Considering the many challenges faced by IT service providers today, leveraging frameworks to assist in managing and controlling IT services is a logical, yet difficult task. With so many best practices in the market today, how can you know which ones are applicable? There are several methodologies and frameworks competing for the attention of IT leadership, and they
In order to achieve competitive advantage, business must continually strive to innovate. Innovation, coupled with improved operational effectiveness and efficiency can exploit and leverage information technology that results in greater business value and potentially market share. In order to overcome the famous “open door, closed minded” policies that wreak havoc on thriving businesses, innovation must be understood, recognized and encouraged.
Yes ‘decision by committee’ is often negatively associated with non-essential, seemingly off-target, purposeless meetings. Agreed (sometimes) – meetings for the sake of meetings is unproductive and a waste of a valuable resource…TIME. But if you think about meetings conceptually, meetings are actually the organizational thread – a venue for intellectual property (a.k.a. knowledge) that becomes a strategic asset for organizations.